Last updated: 10th of May 2026

At Halo & Crown, every piece is carefully made to order. We understand that adjustments or returns may occasionally be necessary, and we aim to make the process as straightforward as possible.

 

1. 30-Day Returns Policy

We offer a 30-day return period from the date your order is delivered.

To qualify for a return:

• The item must be unworn and returned in its original condition

• All original packaging and documentation must be included

• The return must be posted within 30 consecutive days of delivery

A return will still be accepted if:

• The parcel was posted within the 30-day period

• Valid proof of postage and tracking confirms this

• The item arrives after the 30th day due to courier transit times

For example, if the item is posted on Day 30 and arrives on Day 32, the return will still qualify.

 

2. Return & Resizing Instructions

All returned parcels must contain a written note clearly stating:

• The customer’s full name

• Order number

• Contact details

• Whether the request is for a return, resize, or repair

• Any relevant sizing or service instructions

Items received without written instructions or identification may be returned to the sender without processing.

 

3. Return Shipping

Customers are responsible for arranging and covering the cost of return shipping.

We strongly recommend:

• Fully tracked delivery

• Appropriate insurance coverage

Halo & Crown is not responsible for:

• Lost return parcels

• Damaged return shipments

• Untracked returns

 

4. Return Address

All returns, resizing requests, and repair requests must be sent to:

Halo & Crown Limited Office One 1 Coldbath Square Farringdon EC1R 5HL United Kingdom

 

5. Refund Processing

Approved refunds will be issued to the original payment method where possible.

If this is not possible, we may request bank details to complete the refund.

Refund processing times may vary depending on the payment provider.

 

6. Complimentary Resizing

We offer one complimentary resize:

• Within 15 days of delivery

• Up to ±2 full ring sizes

 

7. Chargeable Resizing

A £50 resizing fee applies where:

• The resize exceeds ±2 full sizes

• More than one resizing service is requested

Customers remain responsible for all shipping costs.

 

8. Important Resizing Conditions

• Resized items are non-refundable and non-exchangeable

• Certain designs may have resizing limitations due to structural or setting requirements

• Halo & Crown reserves the right to refuse resizing requests where the integrity of the piece may be affected

 

9. Non-Returnable Items

The following items may not be eligible for return unless faulty:

• Custom-made or personalised jewellery

• Resized jewellery

• Special-order items

This does not affect your statutory rights under UK consumer law.

 

10. Faulty or Incorrect Items

If you believe your item is faulty or incorrect, please contact us promptly with:

• Your order number

• Clear photographs

• A description of the issue

Returned items may be inspected before a repair, replacement, or refund is approved.

 

11. Delivery & Transit Issues

All deliveries are insured during transit through the courier service.

If a parcel is lost or damaged after dispatch:

• Claims should initially be made directly with the courier

• Halo & Crown may assist where possible as a gesture of goodwill, though this is not guaranteed

 

12. Repairs Policy

Halo & Crown offers repair services for eligible items purchased through our website.

All repairs are carried out and assessed by a trusted third-party workshop specialising in fine jewellery manufacturing and restoration.

​

Manufacturer Defects

Manufacturing defects are covered for:

• Up to 1 year from the date the order was delivered to the customer

If a repair is determined by the workshop to be the result of a manufacturing defect, the repair will be carried out free of charge.

Examples may include:

• Structural faults caused during production

• Loose settings due to manufacturing issues

• Defects in workmanship identified under normal wear conditions

 

Accidental Damage & Wear

Damage caused by:

• Accidental impact

• Misuse

• Improper care

• General wear and tear

• Third-party modifications or repairs

is not considered a manufacturing defect.

In these cases:

• Repair charges will vary depending on the work required

• A quotation will be provided before any repair work begins

Examples may include:

• Bent rings

• Cracked or chipped stones

• Excessive scratching

• Damage caused by improper sizing elsewhere

 

Repair Submission Requirements

All repair requests must:

• Be sent using a tracked and insured postal service

• Include a written note containing: Full name Order number Contact details Description of the issue/request

Items received without identifying information or instructions may be returned without assessment.

 

Repair Shipping

Customers are responsible for:

• Shipping costs to Halo & Crown

• Appropriate insurance during transit

Halo & Crown is not responsible for:

• Lost or damaged parcels sent for repair

• Untracked shipments

Return shipping costs following repair may apply depending on the nature of the service.

 

Repair Timeframes

Repair timelines vary depending on:

• The nature of the repair

• Workshop workload

• Parts or stone availability

Estimated timelines provided are approximate only.

​

Assessment Authority

All determinations regarding:

• Manufacturing defects

• Accidental damage

• Repair feasibility

• Repair pricing

are made at the discretion of the third-party workshop in consultation with Halo & Crown.

 

13. Policy Updates

Halo & Crown reserves the right to amend this policy at any time without prior notice.

The version published at the time of purchase will apply to your order.